1. Actions 🎯

The star feature of this week is Actions, allowing your AI agent to send actions after a call. Soon, we'll be introducing actions during call features as well.

1.1 Send SMS📲

Key Features:

• Automate your AI agent to send SMS messages to any specific number after every call.
• Keep your team informed in real-time so they can follow up promptly.
• SMS messages are sent to the phone number that the admin has already added in actions.

How it Works:

• Set up the SMS action in the Actions section of your AI agent settings.
• Specify the phone number where the SMS should be sent.
• After each call, the AI agent will automatically send an SMS to the specified number with the relevant information.

1.2 Send Email 📧

Key Features:

• Automate emails to be sent after each call to any specified email address.
• Ensure important information is communicated seamlessly and efficiently.

How it Works:

• Configure the email action in the Actions section of your AI agent settings.
• Enter the email address where the information should be sent.
• After each call, the AI agent will send an email with the call details to the specified address.

1.3 Send Webhook🔗

Key Features:

• Integrate your AI agent with popular tools like Zapier, Make, and Hubspot.
• Configure webhook events to be sent to any URL you specify.
• Increase the possibilities to integrate the data with any tools that accept webhooks.
• You will receive the caller's number, start time, end time, call transcript, call recording and call hang-up reason during the webhook event.

How it Works:

• Set up the webhook action in the Actions section of your AI agent settings.
• Enter the URL where the webhook data should be sent.
• After each call, the AI agent will trigger a webhook event, sending the call data to the specified URL.

2. Contacts📞

Key Features:

• Automatically adds any incoming caller's contact information to your contacts.
• Edit contacts by assigning a name and adding notes.
• Make it easier to keep track of your interactions.

How it Works:

• Click on Contacts on your dashboard to view all the contacts saved so far.
• When a call is received, the caller's information is automatically added to your contacts.
• You can edit the contact details, assign names, and add notes for better organization.

3. Call Cost💵

Key Features:

• View the cost of every call.
• Gain better control and insights into your communication expenses.

How it Works:

• Click on Calls on your dashboard.
• Click on the call log you would like to know the cost of and you’ll be able to view the cost at the top.
• Use this information to monitor and manage your communication budget effectively.

4. Multi-number Inbox 📥

Key Features:

• Access all the call data of a specific number or widget under their respective inbox.
• Make call data more organized and easy to access.

How it Works:

• Click on calls in the dashboard and then on All calls
• A drop down menu will appear where you can choose which number/widget you would like to view.
• Select the specific number or widget you want to view and all the calls associated with it will be displayed.

5. In-Call Status📍

Key Features:

• View all your live calls in the dashboard.
• Get an idea of how many calls are going live in your account.
• Go to the Calls section on the dashboard and all the numbers on live call will display ‘in call’ status.