Key Features

• Enhanced AI Training with Infobase Knowledgebase - Easily organize and structure content that empowers your AI Agent to deliver accurate and relevant responses across a wide range of queries. Optimize your AI Agent’s learning process for a more intuitive and informed user experience.

• Intuitive Content Segmentation - Group information by topic, type, or priority within Infobase to ensure that your AI Agent pulls the most relevant data efficiently. Ideal for businesses handling diverse inquiries and complex information hierarchies.

• Real-time Updates and Synchronization - Update your knowledgebase in real time, and instantly synchronize new information to your AI Agent. This ensures your AI always reflects the latest information without the need for manual re-training.

• Customizable Access Control - Set different access levels for team members managing Infobase. Protect sensitive information and allow only authorized users to make updates, keeping your data secure and organized.

How to Use ?

1. Go to Infobase in your dashboard.

2. Click on Add Infobase to start building your knowledgebase.

3. Choose one of the following options to add content:

• Upload a File: Upload PDF, DOC, or TXT files with the information your AI Agent needs.

• Connect a Website: Enter the website URL, and select Auto Sync if you want the site to automatically update in Infobase every 12 hours.

• Add Text: Manually add custom text to your Infobase.

4. Once your content is added, go to AI Agent > Select Your Agent > Role.

5. Under Role, attach the relevant Infobase file to link the knowledgebase with your AI Agent.

Key Features

• Comprehensive Call Reports - Access detailed analytics on total calls, average talk time, average usage, and call volume. Gain insights into overall performance and usage patterns.

• Agent-Wise Performance Metrics - Track each agent’s performance with individual metrics, allowing you to identify strengths and areas for improvement within your team.

• Business Hour Analytics - View call activity and performance metrics during business hours to better understand peak times and optimize staffing.

How to Use ?

1. Go to the Analytics menu in your dashboard.

2. Adjust the Duration in the top right corner to set your desired time frame.

3. Explore the various reports, including Total Calls, Average Talk Time, Average Usage, Call Volume, and Agent-Wise Analytics.

Key Features

• Intelligent Voicemail Detection - Enable your AI Agent to detect voicemail automatically, saving valuable time by distinguishing live responses from voicemail.

• Customizable Voicemail Drop - Set up a custom message for your AI Agent to leave on detected voicemail, ensuring consistent and professional follow-ups even when calls aren’t answered.

How to Use ?

1. Go to AI Agent > Profile section.

2. Enable Voicemail Detection to activate the feature.

3. If you want the AI Agent to drop a message, select Voicemail Drop and provide the custom message you’d like to be left on voicemail.

Key Features

• Seamless High-Level Calendar Integration - Connect High-Level sub-account calendars directly with OneInbox, allowing your AI Agent to efficiently schedule and manage appointments.

• Flexible Call Type Selection - Configure calendar settings for inbound, outbound, or both call types to streamline your AI Agent’s appointment scheduling capabilities.

• Customizable Meeting Location and Natural Call Delay - Set specific meeting locations and add an optional delay to simulate a more natural conversation flow, enhancing user experience.

How to Use ?

1. Go to AI Agent > Actions.

2. Select Calendar and connect your High-Level Account.

• If already connected, choose the appropriate calendar from your High-Level account.

3. Configure Call Type for either inbound, outbound, or both.

4. Specify the Meeting Location where appointments will be scheduled.

5. Optionally, add a Fake Delay to make the call sound more natural during the conversation.

Slash Commands

Key Features

• Streamlined Workflow with Slash (”/”) Commands - Simplify and accelerate tasks with our new Slash (”/”) Commands! Instantly trigger actions and pull in key variables—like contact names, custom properties, and call data—at any point in a conversation. Slash Commands are fully customizable, making it easier than ever to integrate dynamic data and execute tasks on the fly.

• Quick Access to Contact Variables - With Slash Commands, you can add specific contact details, making interactions faster and more personalized. Ideal for customer service and support teams aiming for a more seamless user experience.

How to Use ?

1. In any prompt or interaction, type ”/” to open the command options.

2. Select or type the specific action or variable (e.g., /Name, /GetSlots).

3. Add the command to pull in real-time data or trigger actions instantly.

Other Improvements & Bug Fixes

Dynamic Variables: You can now pass up to 5 dynamic variables from HighLevel Workflows, adding flexibility and personalization to your automation.

Expanded Calendar Support: Bug fix implemented! Now, you can use any HighLevel Calendar type (not just Event Calendar) for streamlined scheduling.

SMS Enhancements: We've resolved issues with sending SMS messages containing URLs. Plus, messages will now be sent via the phone number assigned to your AI Agent, ensuring consistency and reliability in communication.

Key Features:

• Gather specific information from conversations such as names, phone numbers, or binary responses.
• Customize what data types you want to extract for efficient information management.

How to Use:

• Go to Actions and click Add Action.
• Select Extract Info, name your action, and specify the info type.
• Click Add Action to save.

Key Features:

• Support for multiple languages, including Italian, Chinese, Russian, and Korean.
• Reach a global audience and provide localized experiences.

How to Use:

• Go to AI Agent Profile > Language.
• Select your preferred language.

Background Noise

Key Features:

Add subtle background sounds like office or café ambiance to make conversations feel more natural.

How to Use:

• Go to Advanced Settings > Background Noise.
• Choose a sound and save.

Real-time transcription visible to the caller, providing full transparency.

Call Filters

Key Features:

Filter calls by various properties like duration, sentiment, or status to find specific call logs easily.

How to Use:

• Click Calls > Filter Icon.
• Choose your filter options and apply.

Duplicating an AI Agent

Key Features:

Duplicate an existing AI agent’s settings to save time on setup.

How to Use:

• Click the agent and select Duplicate.
• Make any adjustments and save.

Maximum Call Duration Control & End Call Silence

Key Features:

• Limit how long your AI agent stays on a call to prevent excessive durations.
• Automatically end a call after a set period of silence.

How to Use:

• Go to Advanced Profile Settings.
• Set the max call duration and save.
• Type the wait time

Key Features

- Create a 100% white-label Voice AI platform under your own brand.

- Offer all the advanced voice solutions and features of OneInbox under your brand name.

- Manage multiple client accounts seamlessly and generate recurring revenue.

Prerequisites

- You must be on **Business Plan** to activate agency module.

How it Works

- Navigate to the settings menu and select the “Agency” option.

- Fill in all the required details as prompted on the screen.

- Setup your domain, pricing and payment gateway and you are done.

Key Features:

- Trigger actions live, during the call, for a more responsive interaction flow.

How to Use

- Go to **AI Agents** and click on **Actions.**

- Click on **Add Action** and choose from the drop-down menu of SMS or Email.

- Finally, click on **Trigger** and select **During Call** from the drop-down menu.

Add Variables using “/“ command

Key Features:

- Variables can now be added to SMS and Email actions to make interactions more personalized, tailored to the specific role of the AI agent.

How it Works

- In the content space of Send SMS or Send Email action, type '/' to access a drop-down menu of available variables.

End Call Action

Key Features:

- Control when your AI agent ends the call, using polite phrases like “Goodbye” or “Have a nice day” when the customer’s query is resolved.

How it Works

- Click on Add Action, choose End Call from the drop-down menu, and fill in the details as required.

Key Features

- Access detailed call analysis, including conversation summaries, searchable transcripts, and a new comment section for team collaboration.

How it Works

- Click on Calls and select the call log you wish to analyze.

- Switch between different properties like Summary, Transcript, and others by clicking on them.

Key Features

- Add custom properties to contacts, tailoring your CRM to meet your specific project needs.

- Store all relevant data to make AI interactions more personalized and efficient.

How to Use

- Go to Contacts, click on Add Contact, then click on Add Property to add the relevant property you want to include.

Key Features

- Automate outbound calls and seamlessly book appointments in GHL calendars.

How to Use

- Go to **Settings** and click on **Integrations**.

- Choose **GHL** from the list to enable integration.

- Stay tuned for many more integrations coming soon!

📞 Call Transfer

Key Features:

• Seamlessly transfer calls to any phone number.
• Specify the number for call transfer.
• Ensure complex queries are handled efficiently.

How it Works:

• Specify the number where the call should be transferred.
• In prompt just add "Transfer call using transfer_call"
• During the call, the AI agent will transfer the call to the specified number.

🤖 AI Agent Advanced Enhancements

The major upgrade of the week is the advanced AI agent settings- from fine-tuning response times to conveying emotions, these new features are designed to make interactions more efficient, personalized, and natural.

⚡ Responsiveness

Key Features:

• Fine-tune how quickly your AI agent responds.
• Adjust the response time to match your preferred communication style.
• Improve efficiency and caller satisfaction.

How it Works:

• Adjust the response speed to your preference.
• The AI agent will respond at the newly set speed.

🕰️ TimeZone Settings

Key Features:

• Set a specific timezone for your AI agent.
• Ensure more accurate and context-aware interactions.

How it Works:

• Select the desired timezone.
• The AI agent will now operate based on the specified timezone.

😊 Emotion

Key Features:

• Your AI agent can now convey emotions.
• Adjust the emotional tone to make interactions feel more natural and relatable.
• Build a stronger connection with your callers.

How it Works:

• Adjust the emotional tone as needed.
• The AI agent will use the set emotional tone during interactions.

🏃 Voice Speed

Key Features:

• Customize the voice speed of your AI agent.
• Choose between a brisk pace or a more relaxed conversation.
• Experience improved clarity and engagement.

How it Works:

• Adjust the voice speed to your preference.
• The AI agent will speak at the newly set speed.

🎙️ Interruption Sensitivity

Key Features:

• Detect and adapt to interruptions during calls.
• Ensure smoother interactions and better understanding.

How it Works:

• Adjust the sensitivity level as needed.
• The AI agent will adapt to interruptions based on the set sensitivity level.

1. Actions 🎯

The star feature of this week is Actions, allowing your AI agent to send actions after a call. Soon, we'll be introducing actions during call features as well.

1.1 Send SMS📲

Key Features:

• Automate your AI agent to send SMS messages to any specific number after every call.
• Keep your team informed in real-time so they can follow up promptly.
• SMS messages are sent to the phone number that the admin has already added in actions.

How it Works:

• Set up the SMS action in the Actions section of your AI agent settings.
• Specify the phone number where the SMS should be sent.
• After each call, the AI agent will automatically send an SMS to the specified number with the relevant information.

1.2 Send Email 📧

Key Features:

• Automate emails to be sent after each call to any specified email address.
• Ensure important information is communicated seamlessly and efficiently.

How it Works:

• Configure the email action in the Actions section of your AI agent settings.
• Enter the email address where the information should be sent.
• After each call, the AI agent will send an email with the call details to the specified address.

1.3 Send Webhook🔗

Key Features:

• Integrate your AI agent with popular tools like Zapier, Make, and Hubspot.
• Configure webhook events to be sent to any URL you specify.
• Increase the possibilities to integrate the data with any tools that accept webhooks.
• You will receive the caller's number, start time, end time, call transcript, call recording and call hang-up reason during the webhook event.

How it Works:

• Set up the webhook action in the Actions section of your AI agent settings.
• Enter the URL where the webhook data should be sent.
• After each call, the AI agent will trigger a webhook event, sending the call data to the specified URL.

2. Contacts📞

Key Features:

• Automatically adds any incoming caller's contact information to your contacts.
• Edit contacts by assigning a name and adding notes.
• Make it easier to keep track of your interactions.

How it Works:

• Click on Contacts on your dashboard to view all the contacts saved so far.
• When a call is received, the caller's information is automatically added to your contacts.
• You can edit the contact details, assign names, and add notes for better organization.

3. Call Cost💵

Key Features:

• View the cost of every call.
• Gain better control and insights into your communication expenses.

How it Works:

• Click on Calls on your dashboard.
• Click on the call log you would like to know the cost of and you’ll be able to view the cost at the top.
• Use this information to monitor and manage your communication budget effectively.

4. Multi-number Inbox 📥

Key Features:

• Access all the call data of a specific number or widget under their respective inbox.
• Make call data more organized and easy to access.

How it Works:

• Click on calls in the dashboard and then on All calls
• A drop down menu will appear where you can choose which number/widget you would like to view.
• Select the specific number or widget you want to view and all the calls associated with it will be displayed.

5. In-Call Status📍

Key Features:

• View all your live calls in the dashboard.
• Get an idea of how many calls are going live in your account.
• Go to the Calls section on the dashboard and all the numbers on live call will display ‘in call’ status.

1. 🤖 Test AI Agent by Texting

Key Features :

• Text-based interface to converse with your custom-created Voice AI Agent

• Ability to send messages and receive responses from your AI Agent

• Understand how your Voice AI Agent processes and responds to inputs

How it Works ?

• Click the "Test Agent" button to initiate a conversation with your Voice AI Agent.

• Send a greeting message, such as "Hi" or "Hello," to start the conversation.

• The AI Agent will respond based on the prompt and conversational logic you have provided during its training.

2. 🧑‍✈️ Prompt Copilot

Key Features

• Interactive prompt engineering tool

• Guided process for crafting effective prompts

• Option to insert the generated prompt into your application

How it Works ?

• Click the "Ask Copilot" button to initiate the prompt engineering process.

• Copilot will ask you a series of questions to understand the task, context, and desired output.

• Based on your responses, Copilot will iteratively draft and refine a prompt tailored to your needs.

• Once you're satisfied with the prompt quality, click the "Insert Prompt" button to incorporate the generated prompt into your application or workflow.

3. 😃 User Sentiment Analysis

Key Features

• Real-time sentiment analysis for user calls

• Categorisation of call sentiment as positive, neutral, or negative

• Visual representation of sentiment using emojis

How it Works ?

• In the "Call" section, each call will display the sentiment detected during the conversation.

• The sentiment analysis engine processes the audio and text from the call in real-time.

• Based on the analysis, the call is categorized as having a positive 😃, neutral 😐, or negative 😞 sentiment.

• The corresponding emoji is displayed alongside the call entry, providing a visual representation of the overall sentiment.

4. 📱 Twilio Integration

Key Features

• Ability to integrate your existing Twilio account

• Seamless connection between our platform and your Twilio services

• Leverage your existing Twilio configurations and resources

How it Works ?

• In the settings -> Phone number section, select the "Import number" option.

• Enter your Twilio account credentials (Account SID, Auth Token) and Phone number you wish to import to authenticate and authorize the integration.

• Once connected, you can access and utilize your Twilio services directly from the platform.

5. 🌐 Multiple Language Support

Our AI agent now speaks more languages! Choose from an array of new languages to better cater to your global audience. Languages supported now including English (US, India, UK), German (DE), Spanish (Spain, Latin America), Hindi (IN), Japanese (JP), Portuguese (Portugal, Brazil), and French (France)

1. Website Widget

Key Features :

- Easy Integration: Create a voice call widget and copy the embedded code to your website with just a few clicks.

- Direct Connection: Enable your website visitors to initiate voice calls directly to your AI Agents, enhancing user experience and support.

- Customizable: Customize the appearance and behavior of the widget to match your website’s design and needs.

How it works ?

1. Navigate to Voice Call Widget: Go to the Voice Call Widget section in your settings.

2. Create Widget: Follow the prompts to create your voice call widget, customizing its appearance and settings.

3. Copy Embedded Code: Once your widget is set up, copy the provided embedded code.

4. Add to Website: Paste the embedded code into your website’s HTML where you want the widget to appear.

5. Activate: Activate the widget and your website visitors will be able to connect with your AI Agents directly from your site.

2. AI Agent Templates

Key Features :

- Industry-Specific Templates: Choose from a variety of templates designed for different industries, ensuring your AI Agent is optimized for your specific needs.

- Quick Setup: Get started immediately with a fully functional AI Agent, eliminating the need for extensive configuration.

- Customizable: While the templates are ready to use, you can still customize them to better suit your unique requirements.

3. Test with Webcall

Key Features :

- Instant Testing: Quickly test your AI agents by initiating a webcall with just one click.

- Real-Time Feedback: Experience your AI agent's performance in real-time, allowing you to make immediate adjustments.

- Easy Access: Accessible directly from your dashboard, ensuring a seamless testing process.

How it works ?

1. Navigate to Test with Webcall: Go to the AI Agents section in your dashboard and locate the "Test with Webcall" button.

2. Initiate Webcall: Click the "Test with Webcall" button to start a call with your selected AI agent.

3. Observe Performance: Engage with your AI agent during the call to see how it handles various interactions and scenarios.

4. Adjust as Needed: Based on your observations, make any necessary adjustments to improve your AI agent's responses and behavior.

1. AI Agents

Key features :

- 24/7 Availability: AI Agents are available round-the-clock to ensure your customers receive assistance anytime they need it.

- Personalized Agents: You can personalize your AI Agent by giving it a unique name.

- Language Support: Currently, AI Agents support two languages:

• English (US)

• English (UK)

- Seamless Management: Easily create, configure, and manage your AI Agents through our intuitive interface.

2. Human-Like Voices

Key features :

- Diverse Voice Options: Over 60 voices to choose from, ensuring a perfect match for your brand's tone and customer base.

- Gender Selection: Choose between male and female voices to align with your desired agent persona.

- Age Group Variations: Select from different age groups including young, middle-aged, and old to suit various customer demographics.

- Accent Options: Enhance the customer experience by selecting from a variety of accents:

• American

• British

• Indian

• German

• Australian

• French

• Irish

How it works ?

1. Navigate to Voice Settings: Go to the AI Agents section in your dashboard and select the agent you want to customize.

2. Choose Voice: In the Voice Settings, browse through the available voices categorized by gender, age group, and accent.

3. Preview and Select: Listen to previews of each voice to find the perfect match. Once selected, your AI Agent will immediately adopt the new voice.

3. Buy Number :

Key features :

- US Numbers Only: Currently, you can purchase phone numbers for the United States, with more countries coming soon.

- Affordable Pricing: Each number is priced at just $5 per month, which will be deducted from your wallet.

- Area Code Selection: Option to find a number with a specific area code (e.g., 786, 202) or leave it blank for a randomly assigned number.

How it works ?

1. Navigate to Buy Number: Go to the Buy Number section in your dashboard.

2. Select Area Code: Enter a specific area code to find numbers from that region or leave it blank for a randomly assigned number.

3. Purchase Number: Select your desired number and complete the purchase. The cost will be deducted from your wallet.

4. Manage Numbers: Once purchased, your new number will be ready to use and can be managed from the Numbers section in your dashboard.

4. Manage Numbers

Key features :

- Label Numbers: Assign custom labels to your phone numbers, such as "Support Helpline," to easily identify their purpose.

- Icons for Identification: Add icons to your phone numbers for quick and intuitive identification.

- Assign AI Agents: Assign specific AI Agents to your numbers and change assignments as needed for optimal call handling.

How it works ?

1. Navigate to Manage Number: Go to the Manage Number section in your dashboard.

2. Label Your Numbers: Click on a number to add a custom label that describes its use (e.g., "Support Helpline," "Sales Inquiry").

3. Add Icons: Select and add an icon to each number for easy visual identification.

4. Assign AI Agents: Assign an AI Agent to each number by selecting from your list of available agents. You can also change the assignment at any time to suit your needs.

5. Calls

Key features :

- Caller Information: View the caller's phone number for every incoming call.

- Timestamp: See the exact time each call was received.

- Call Duration: Track the length of each call to understand engagement levels.

6. Recordings

Key features :

- Listen to Recordings: Play back recorded calls directly from your dashboard to review agent performance and customer interactions.

- Download Recordings: Easily download call recordings for offline review, archiving, or sharing with your team.

7. Transcriptions

Key features :

- View Transcripts: Access detailed call transcripts directly from your dashboard, complete with timestamps for each segment of the conversation.

- Timestamped Entries: Each line of the transcript includes a timestamp, making it easy to follow the flow of the conversation and pinpoint specific moments.

- Copy Transcripts: Easily copy the entire transcript or specific parts to use in reports, training materials, or other documentation.