Announcements

Products updates and improvements

All Announcements

New Features: Extract Info, More Global Languages, Live Transcript and more

1

Information Extraction (After Call)

Extract information from conversation and store on static variables like Name, Email ID, phone number etc.

Abhishek Gupta
Shipped ✅

0

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Key Features:

 

  • Gather specific information from conversations such as names, phone numbers, or binary responses.
  • Customize what data types you want to extract for efficient information management.

 

How to Use:

 

  • Go to Actions and click Add Action.
  • Select Extract Info, name your action, and specify the info type.
  • Click Add Action to save.

 

1

More Languages

ItalianChineseRussianKoreanDutchPolishTurkishVietnamese

Abhishek Gupta
Shipped ✅

0

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Key Features:

 

  • Support for multiple languages, including Italian, Chinese, Russian, and Korean.
  • Reach a global audience and provide localized experiences.

 

How to Use:

 

  • Go to AI Agent Profile > Language.
  • Select your preferred language.

 

 

Background Noise

 

Key Features:

 

Add subtle background sounds like office or café ambiance to make conversations feel more natural.

 

How to Use:

 

  • Go to Advanced Settings > Background Noise.
  • Choose a sound and save.

 

 

1

Live transcript

View whats going on the live call with live call transcript.

Abhishek Gupta
Shipped ✅

0

Real-time transcription visible to the caller, providing full transparency.

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Call Filters

 

Key Features:

 

Filter calls by various properties like duration, sentiment, or status to find specific call logs easily.

 

How to Use:

 

  • Click Calls > Filter Icon.
  • Choose your filter options and apply.
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Duplicating an AI Agent

 

Key Features:

 

Duplicate an existing AI agent’s settings to save time on setup.

 

How to Use:

 

  • Click the agent and select Duplicate.
  • Make any adjustments and save.
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Maximum Call Duration Control & End Call Silence

 

Key Features:

 

  • Limit how long your AI agent stays on a call to prevent excessive durations.
  • Automatically end a call after a set period of silence.

 

How to Use:

 

  • Go to Advanced Profile Settings.
  • Set the max call duration and save.
  • Type the wait time

 

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